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Various articles

Standard travel agent stipulation

  • Ministry of Land, Infrastructure, Transport and Tourism notification No. 1593
  • It revises all of 3 standard travel agent stipulations (December 19, 1995 Department of Transportation notification No. 790) of Travel Agent Act (1952 law No. 239) Article 12 and makes public as we set as follows.
  • December 16, 2004
  • Minister of Land, Infrastructure and Transport Kazuo Kitagawa

Part of offer type plan trip contract

Chapter 1 basic rule

(coverage)

Article 1
Contract (called "offer type plan trip contract" as follows.) about offer type plan trip that we conclude between tourist depends on place to set of this article. About matter that this article does not have fate, it depends on laws and ordinances or custom established generally.
Of tourist who 2 we are not against laws and ordinances, and wins when concluded special contract by document as far as do not become disadvantageous, regardless of regulations of foregoing paragraph, the special contract gives priority to.

(definition of term)

Article 2
Contents of service of transport that tourist can receive offer for recruitment of tourists beforehand in destination of trip and schedule or accommodation and tourist make plan about trip that set sum of tour costs that should pay of us, and we say trip to carry out in this way with "offer type plan trip" in this article.
"Domestic travel" means rumen trip in this country in these 2 articles, and "overseas travel" means trip except domestic travel.
"Communication contract" is trip to offer type plan contract that we or company which represents us, and sells trip to our offer type plan receives telephone, mail, application by facsimile or other means of communication between member of card of cooperating credit card company (called "partner company" as follows.), and we conclude in these 3 district, and we say trip to offer type plan contract containing paying by method tourist consents about settling credit to modify tour costs based on trip to offer type plan contract to have or debt according to the credit concerned or member of card terms of partner company setting particularly after day when debt should be carried out beforehand and to set tour costs of trip to offer type plan contract concerned of Article 12 Paragraph 2, Article 16 Paragraph 1 latter half, Article 19 Paragraph 2 to tourist.
"Notice of electronic consent" is notice of consent for application of contract in these 4 district and says thing performing by method to send through telecommunications line to connect computers which computer, pantelegraphy, telex which we or company which represents us, and sells trip to our offer type plan uses in methods to use technique of information and communication or telephone (called "computers" as follows.) and tourist use to.
We say day when tourist or we should carry out payment such as tour costs based on offer type plan trip contract or refund debt in these 5 articles with "use of card day".

(contents of trip contract)

Article 3
We arrange so that tourist can receive transport that transport, accommodation engine provides according to our travel schedule to establish, offer of service (called "trip service" as follows.) about accommodation or other trips in the offer type plan trip contract, and we undertake that we manage itinerary.

(arrangement caretaker)

Article 4
We may let in this country or person or other adjuncts performing other travel agents, arrangement out of this country as the work act for all or some arrangement in observance of a contract of offer type plan trip contract.

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The conclusion of Chapter 2 contract

(application for contract)

Article 5
Tourist who is going to apply for offer type plan trip contract to us must submit to us with application fee of amount of money that we set of our appointed application (called "application" as follows.) after filling out appointed matter particularly.
Tourist who is going to apply for communication contract to 2 us must notify us of member number or other matters (called "member numbers" in the next article as follows.) regardless of regulations of foregoing paragraph on name of trip to offer type plan that we are going to apply for, the trip start date.
It deals with application fee of 3 Paragraph 1 as some tour costs or cancellation fee or breach of promise charges.
On participation of subscription for 4 type plan trip, tourist needing special consideration, please report at the time of application of contract. We accept this then as far as it is possible.
Based on proposal of 5 foregoing paragraphs, we do expense required for special measures that we took measures for tourist with burden on tourist.

(reservation with telephones)

Article 6
We accept telephone, mail, reservation of offer type plan trip contract by facsimile or other means of communication. In this case contract is not established at the time of reservation, and preceding article Paragraph 1 or Paragraph 2 sets tourist within period when we set after we notified of the effect of consent of reservation; must partly notify us of submission or member number for application and application fee.
When there were application and submission of application fee by place that 2 foregoing paragraphs determine or when there were notices such as member numbers, order of the conclusion of trip to offer type plan contract will depend on order of reception desk of the reservation concerned.
When 3 tourists do not submit application fee within period of Paragraph 1 or when we do not notify of member numbers, reservation handles us as thing which there was not.

(refusal of the contract conclusion)

Article 7
When we raise next, we may not accept the conclusion of offer type plan trip contract.
  1. (1) When we do not meet sex, age, qualification, condition of skill or other participation tourist that we showed clearly beforehand.
  2. (2) When the number of the application tourists was going to recruit, and it reached number.
  3. (3) When tourist gives nuisance to other tourists or we might disturb smooth conduct of group action.
  4. (4) When there is our on-the-job convenience.
  5. (5) When we are going to conclude communication contract and credit card which tourist has is invalid and cannot settle a part of the debt that tourist is concerned with tour costs or all according to member of card terms of partner company.

(completion of contract time)

Article 8
We consent to the conclusion of contract, and offer type plan trip contract shall be established when we accepted application fee of Article 5 Paragraph 1.
When we issued notice of consenting to the conclusion of contract, 2 communication contracts shall be established regardless of regulations of foregoing paragraph. But it shall be established when we issue notice of electronic consent in the contract concerned when the notice concerned arrived at tourist.

(grant of contract document)

Article 9
We issue document (called "contract document" as follows.) which listed contents of trip service, tour costs or other trip conditions and matter about our responsibility in travel schedule to tourist after the completion of contract that preceding article determines immediately.
Range of trip service to assume an obligation that 2 we make arrangement by offer type plan trip contract and manage itinerary depends on place to list in contract document of foregoing paragraph.

(decision document)

Article 10
We issue document (called "decision document" as follows.) which listed these decision situation by day to set of the contract document until (when there is from the day before of the trip start date when we reckon and sail up, and application of trip to offer type plan contract is done after day equal to the seventh day on the trip start date) on the day before on the trip start date concerned after the contract document grant concerned after limiting name of accommodation engine of the use plan and transport engine which is important in indication in the contract document concerned, and having enumerated when we cannot list name of transport or accommodation organization in established travel schedule in the contract document of preceding article Paragraph 1.
When there was inquiry from tourist who wish to confirm the arrangement situation in the case of 2 foregoing paragraphs, we reply quickly and appropriately in this even if before grant of decision document.
When we issue decision document of 3 Paragraph 1, range of trip service to assume an obligation that we make arrangement and manage itinerary is identified in place to list in the decision document concerned by regulations of preceding article Paragraph 2.

(method using technique of information and communication)

Article 11
When we get consent of tourist beforehand and change to grant of document which listed contents of trip service, tour costs or other trip conditions and matter about our responsibility in travel schedule to issue to tourist when we are going to conclude offer type plan trip contract, contract document or decision document and provided matter (called "the items mentioned" in this article as follows.) which you should list in the document concerned by method to use technique of information and communication, the items mentioned confirm what was recorded in file comprised to communications equipment which tourist uses.
When file to record the items mentioned is not comprised to communications equipment affecting use of tourist in the case of 2 foregoing paragraphs, we record the items mentioned in file (thing to offer exclusively for one of the tourist concerned is best.) comprised to communications equipment which we use and confirm that tourist read the items mentioned.

(tour costs)

Article 12
Tourist must pay tour costs of amount of money to list in contract document to us by date to list in contract document until the trip start date.
When we concluded 2 communication contracts, we receive payment of tour costs of amount of money to list in contract document without signature of tourist to predetermined slip by card of partner company. In addition, we do with trip contract establishment day on use of card day.

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Change of Chapter 3 contract

(change of contract contents)

Article 13
When reason that offer or other we of carrying service not to depend on natural calamity in heaven and earth, war, riot, cancellation of trip service offers such as transport, accommodation organizations, order of public office, original service plan cannot participate in occurs, we explain causation with reason why the reason immediately beforehand concerned cannot participate in to tourist and the reason concerned when it is unavoidable to plan security of trip and smooth conduct and, in travel schedule, may change contents (called "contract contents" as follows.) of trip to contents or other offers type plan contract of trip service. But, in the case of emergency, we explain after the change when it is unavoidable.

(change of sum of tour costs)

Article 14
When fare, rates (called "application fare, rate" in this article as follows.) to receive application about transport engine to use on carrying out offer type plan trip largely exceed degree that is usually in comparison with application fare, rate that is made public as effective thing by changes of remarkable economic situation when we showed clearly in the case of offer of trip to offer type plan assumed and increase or we are reduced, we increase sum of tour costs within the increase or the reduced amount of money or can decrease.
When we increase tour costs by place where foregoing paragraph determines 2 us, we reckon from the day before of the trip start date and we sail up and notify tourist of so before the day equal to the 15th day.
When reduction of application fare, rate to set of Paragraph 1 is accomplished, in 3 us, only the amount of decrease reduces tour costs by place to set of the clause.
When decrease of expense (cancellation fee, breach of promise charges and others already include payment or expense that must pay now for trip service that did not receive the offer for change of the contract contents concerned.) required for conduct of trip or increase occurs by change of contract contents based on regulations of preceding article, in the case of change of the contract contents concerned, 4 we may change sum of tour costs in (though transport, accommodation organizations sponsor the trip service concerned, increase of expense, case by seats such as transport, accommodation engine, lack of of facilities of room and others having occurred is excluded.) in the range.
When the use staff concerned was changed when we list that tour costs vary among the use staff such as transport, accommodation organizations in contract document without depending on reason that you should let leave for our responsibility after the establishment of trip to offer type plan contract, 5 we may change sum of tour costs by place that we listed in contract document.

(change of tourist)

Article 15
Tourist who concluded offer type plan trip contract with us gets our consent and can hand over position in contract to third party.
When 2 tourists are going to demand our consent to fix for foregoing paragraph, they must submit to us with fee of appointed amount of money after filling out appointed matter on our predetermined paper.
When there was our consent, transfer of position in contract of 3 Paragraph 1 shall produce effect, and third party who obtained position in trip contract by transfer afterward shall succeed all rights about trip to offer type plan contract of tourist concerned and duty.

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Cancellation of Chapter 4 contract

(right of discharge of contract of tourist)

Article 16
Tourist pays cancellation fee to set of the separate table first anytime to us and can cancel trip to offer type plan contract. When we meet when we cancel communication contract, we receive payment of cancellation fee without signature of tourist to predetermined slip by card of partner company.
When 2 tourists raise next, they can cancel trip to offer type plan contract regardless of regulations of foregoing paragraph without paying cancellation fee before trip start.
  1. (1) When contract contents were changed by us. But of thing and others which the change raises in separate table second top column when is important, is limited.
  2. (2) When tour costs were increased based on regulations of Article 14 Paragraph 1.
  3. (3) When fear that security of trip and smooth conduct become impossible when natural calamity in heaven and earth, war, riot, cancellation of trip service offers such as transport, accommodation organizations, order or other reasons of public office occur or becomes impossible is extremely big.
  4. (4) When we did not issue decision document for tourist by date of Article 10 Paragraph 1.
  5. (5) When conduct of trip according to travel schedule that we listed in contract document by reason that should come to our responsibility became impossible.
3 tourists can cancel contract of the part which they were not able to receive of trip service concerned without paying cancellation fee regardless of regulations of Paragraph 1 when we were not able to receive trip service that we listed in contract document without depending on reason that should come to responsibility of the tourist concerned or when we told so after trip start.
In the case of 4 foregoing paragraphs, we refund amount of money to affect the part which we were not able to receive of trip service concerned in tour costs to tourist. But we refund thing which deducted cancellation fee, amount of money to already modify payment or expense that must pay now of breach of promise charges and others for the trip service concerned from the amount of money concerned to tourist when case of foregoing paragraph does not depend on reason that should come to our responsibility.

(cancellation before our rights of discharge of contract start - trip)

Article 17
When we raise next, we explain reason to tourist and may cancel trip to offer type plan contract before trip start.
  1. (1) When it was revealed that tourist did not meet sex, age, qualification, condition of skill or other participation tourist that we showed clearly beforehand.
  2. (2) When tourist gets sick, and it is admitted that we are not able to bear the trip concerned by absence or other reasons of person of necessary assistance.
  3. (3) When it is admitted that tourist gives nuisance to other tourists or we might disturb smooth conduct of package tour.
  4. (4) When tourist sought burden more than rational ranges about contract contents.
  5. (5) When it did not reach minimum passenger count that the number of tourists listed in contract document.
  6. (6) When fear that thing which it is trip conduct conditions such as necessary snowfall in trip for the purpose of ski, and showed clearly in the case of the conclusion of contract does not accomplish is extremely big.
  7. (7) When fear that security of trip that we followed in travel schedule that we listed in contract document and smooth conduct become impossible when natural calamity in heaven and earth, war, riot, cancellation of trip service offers such as transport, accommodation organizations, reason that order or other we of public office cannot participate in occur or becomes impossible is extremely big.
  8. (8) When we concluded communication contract, and credit card which tourist had became invalid and was not able to settle a part of the debt that tourist was concerned with tour costs or all according to member of card terms of partner company.
When we failed to pay tour costs by date when 2 tourists listed in contract document of Article 12 Paragraph 1, tourist should cancel offer type plan trip contract in the next day of the date concerned. In this case, tourist must pay breach of promise charges of sum equivalent to cancellation fee to fix for preceding article Paragraph 1 to us.
When we are going to cancel offer type plan trip contract by reason to advocate in Paragraph 1 No. 5, we reckon, and 3 we sail up from the day before on the trip start date and notify tourist of canceling trip before the day equal to (about thing starting trip at peak hour prescribed in the separate table first the 33rd day) on the 23rd day when there is for overseas travel before the day equal to (about day trip the third day) on the thirteenth day when there is for domestic travel.

(cancellation after our right of discharge of contract - trip start)

Article 18
When we raise next, we explain reason to tourist even if after trip start and may cancel a part of trip to offer type plan contract.
  1. (1) When tourist gets sick and is not able to bear continuation of trip by absence or other reasons of person of necessary assistance.
  2. (2) When we disturb rules of group action by assault for infringement to our instructions by tour conductor or other people for tourist to also carry out trip smoothly safely, these people or other tourists going together or threat and disturb security of the trip concerned and smooth conduct.
  3. (3) When natural calamity in heaven and earth, war, riot, cancellation of trip service offers such as transport, accommodation organizations, reason that could not participate of order or other us of public office occurred, and continuation of trip became impossible.
When 2 we removed offer type plan trip contract based on regulations of foregoing paragraph, we and contract relations between tourist disappear only by going in the future. In this case, about our debt about trip service that tourist already received offer, effective repayment should be accomplished.
In the case of 3 foregoing paragraphs, we refund thing which deducted cancellation fee, amount of money to already modify payment or expense that must pay now of breach of promise charges and others for the trip service concerned from amount of money to modify part modifying trip service that tourist does not yet receive the offer in tour costs to tourist.

(refund of tour costs)

Article 19
When amount of money that should refund for tourist occurred when tour costs are reduced by regulations from Article 14 Paragraph 3 to Paragraph 5 or when trip to offer type plan contract is canceled by regulations of previous Article 3, we refund the amount of money concerned for tourist within 30 days from the next day on the end of the trip day that we listed in contract document when we refund and look good by cancellation after reduction or trip start within seven days from the next day of cancellation when we look good with refund by cancellation before trip start.
When amount of money that should refund for tourist occurred when tour costs are reduced by regulations from Article 14 Paragraph 3 to Paragraph 5 or when 2 we conclude communication contract with tourist, and communication contract is canceled by regulations of previous Article 3, according to member of card terms of partner company, we refund the amount of money concerned for tourist. In this case, we shall notify of sum that we should refund for tourist within 30 days from the next day on the end of the trip day that we listed in contract document when we refund and look good by cancellation after reduction or trip start within seven days from the next day of cancellation when we refund and look good by cancellation before trip start, and we do the day when we notified concerned to tourist with use of card day.
Regulations of Paragraph 2 before 3 do not disturb Article 27 or that tourist or we use compensation for damages right to claim by place to prescribe in Article 30 Paragraph 1.

(way home arrangement after contract cancellation)

Article 20
When we canceled trip to offer type plan contract after the trip start by the Article 18 Paragraph 1 first or regulations of No. 3, we undertake arrangement of trip service necessary for tourist to come back to departure place of the trip concerned at request of tourist.
In the case of 2 foregoing paragraphs, all expenses required for trip to come back to departure place assume burden on tourist.

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Chapter 5 group, group contract

(group, group contract)

Article 21
Plural tourists that we travel in the same trip at the same time apply regulations of this chapter about the conclusion of trip to responsibility offer type plan contract that they set representative (called "manager for contract" as follows.) whom there is and proposed.

(manager for contract)

Article 22
Manager for contract considers us to have all power of attorney about the conclusion of trip to offer type plan contract of tourist (called "constitutionalist" as follows.) constituting group, group unless we concluded special contract and performs business about trip duties to modify group, group concerned between head of contract concerned.
Manager for 2 contracts must submit list of constitutionalist to us by day that we set.
About debt that it is predicted that, in fact, manager for contract carries 3 us on the back for constitutionalist or we will suffer in the future or duty, we do not take any responsibility.
When 4 we put after the trip start when manager for contract does not join group, group, we consider constitutionalist whom head of contract appointed beforehand to be head of contract.

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Chapter 6 itinerary management

(itinerary management)

Article 23
We make an effort in securing conduct of security of tourist and smooth trip, and we conduct affairs to raise for tourist next. But it is not this limit when we conclude special contract unlike this with tourist.
  1. (1) When it is admitted that tourist may not receive trip service during trip, take measures necessary to be able to receive offer of trip service that followed trip to offer type plan contract surely.
  2. (2) When you cannot but change contract contents though you took measures of last issue, arrange substitute service. At this chance, also, what we act as so that it is that travel schedule after change matches purpose of original travel schedule make an effort when we change travel schedule when we change contents of trip service so that what we act as so that trip service after change becomes similar to original trip service minimizes change of contract contents.

(our instructions)

Article 24
When we act in between the end of the trip after the trip start in group, tourist must follow our instructions to also carry out trip smoothly safely.

(duties such as tour conductors)

Article 25
We accompany trip to duties or other offers type plan to let tour conductor or other people go together by contents of trip, and to raise to each Article 23 issue concerned, and we may let you perform all or a part of need and duties to admit.
As a general rule, in time when tour conductor or other people of 2 foregoing paragraphs engage in duties of the clause, we do from 8:00 to 20:00.

(protection measures)

Article 26
When traveling tourist admitted that it is in condition to need protection by illness, injury, we may take necessary measures. In this case, when this is not thing by reason that should come to our responsibility, we do expense that we needed for the measures concerned with burden on tourist, and tourist must pay in method that we appoint by date when we appoint the expense concerned.

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Chapter 7 responsibility

(our responsibility)

Article 27
When person (called "arrangement caretaker" as follows.) that we or we let you act for arrangement based on regulations of Article 4 caused damage to tourist by intention or fault in observance of a contract of offer type plan trip contract, we appoint for responsibility to compensate for the damage. But it is limited when there was notice for us within two years from the next day of the damage occurrence.
When 2 tourists suffered damage by reason that natural calamity in heaven and earth, war, riot, cancellation of trip service offers such as transport, accommodation organizations, order or other we of public office or our arrangement caretaker cannot participate in, we do not take responsibility to compensate us for the damage except case of foregoing paragraph.
3 we reckon regardless of regulations of the clause about the damage of Paragraph 1 that we produced about baggage from the next day of the damage occurrence and compensate overseas travel for 150,000 yen as limit (case to include intention or gross negligence in us is excluded.) for one tourist for less than 14 days when there is for domestic travel only when there is notice for us for less than 21 days when there is.

(special compensation)

Article 28
We pay compensation money of sum to set about the constant damage that tourist put on on life, body or the baggage during trip to offer type plan participation by place to set beforehand and ex gratia payment in attached sheet special compensation official regulations regardless of whether our responsibility based on regulations of preceding article Paragraph 1 occurs.
When we take responsibility based on regulations of preceding article Paragraph 1 about the damage of 2 foregoing paragraphs, in the limit of sum of the indemnity that you should pay based on the responsibility, we consider compensation money of foregoing paragraph that we should pay to be the indemnity concerned.
The indemnity (we include compensation money considered to be the indemnity by regulations of foregoing paragraph.) that we should pay based on regulations of preceding article Paragraph 1 as for our compensation money payment duty based on regulations of Paragraph 1 when it prescribes in 3 foregoing paragraphs We shall reduce only sum equivalent to this.
We handle as a part of contents of trip to offer type plan contract that is main about trip to offer type plan that we receive extra tour costs targeting at tourists during recruitment of 4 us type plan trip participation, and we carry out.

(travel schedule insurance)

Article 29
When important change (thing by seats such as transport, accommodation engine, lack of facilities of room and others having occurred is excluded, and) is excluded though change (transport, accommodation organizations to advocate to each next issue provide the trip service concerned.) of contract contents to raise in separate table second top column occurs, we pay change compensation money sum that multiplied rate to list in the table undermentioned column by tour costs or more within 30 days from the next day on the end of the trip day. But it is not this limit when it is clear that responsibility based on regulations of Article 27 Paragraph 1 occurs about the change concerned in us.
  1. (1) Change by reason to advocate next
    1. i natural calamity in heaven and earth
    2. ro war
    3. ha riot
    4. Order of ni public office
    5. Cancellation of trip service offers such as ho transport, accommodation organizations
    6. Offer of carrying service not to depend on service plan at the beginning of he
    7. Measures that are necessary for life of to trip participant or physical ensuring safety
  2. (2) Change to modify the removed part when offer type plan trip contract was canceled based on regulations from Article 16 to Article 18 concerned
Frame of change compensation money that 2 we should pay does rate that 15% or more of we set of tour costs about subscription for 1 type plan trip for one tourist with limit with sum that took advantage. In addition, sum of change compensation money that you should pay to one tourist about subscription for 1 type plan trip does not pay change compensation money to us 1,000 yen when within.
When it is revealed that responsibility based on regulations of Article 27 Paragraph 1 occurs about the change concerned in us after 3 we paid change compensation money based on regulations of Paragraph 1, tourist must return change compensation money to affect the change concerned to us. In this case we pay the remainder that offset sum of the indemnity that we should pay based on regulations of the clause and sum of change compensation money that tourist should return.

(responsibility of tourist)

Article 30
When we suffered damage by intention of tourist or fault, the tourist concerned must compensate for the damage.
When you conclude offer type plan trip contract, 2 tourists utilize information provided by us and must act to understand contents of trip to claims and obligations or other offers type plan contract of tourist.
When 3 tourists recognized to receive trip service listed in contract document after trip start smoothly as trip service that is different from contract document was provided by any chance, they must offer so to us, our arrangement caretaker or the trip service provider concerned immediately in the trip place.

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Chapter 8 repayment duties deposit

(repayment duties deposit)

Article 31
We become guarantee employee of All Nippon Travel agents Association (4-1-20, Toranomon, Minato-ku, Tokyo Tanakayama building).
Tourist who concluded offer type plan trip contract with 2 us or constitutionalist can receive repayment until we reach 2.6 million yen from repayment duties deposit that All Nippon Travel agents Association of foregoing paragraph deposits about credit that occurred by the business.
As 3 we pay repayment duties deposit ante, we do not deposit business deposit based on law Article 7 Paragraph 1 in All Nippon Travel agents Association based on regulations of 10 Paragraph 1 of Travel Agent Act Article 22.

(complaint report)

Article 32
When it cannot be settled between the people concerned about complaint about trip duties with us, tourist can do proposal to demand help from the following association about the solution.
Note
Name All Nippon Travel agents Association Shizuoka Branch
The location The second floor of the 1-3-3, Takajo, Aoi-ku, Shizuoka-shi, Shizuoka Sakurai Building

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Separate table first cancellation fee (Article 16 Paragraph 1 relations)

Cancellation fee to affect 1 domestic travel
Division Cancellation fee
(1) Offer type plan trip contract except the next clause
When we reckon from the day before of the i trip start date and we sail up and cancel after day equal to the 20th day (when we encounter day trip the tenth day) (case enumerated in ro through ho is excluded.) Less than 20% of tour costs
When we reckon from the day before of the ro trip start date and we sail up and cancel after day equal to the seventh day (case enumerated in ha through ho is excluded.) Less than 30% of tour costs
When we cancel on the day before of the ha trip start date Less than 40% of tour costs
When we cancel on the ni trip start day (case to publish in ho is excluded.) Less than 50% of tour costs
In the case of cancellation after ho trip start or disconnection nonparticipation Less than 100% of tour costs
(2) Offer type plan trip contract using reserved ship It depends on regulations of cancellation fee to affect the ship concerned.
We state amount of money of remarks cancellation fee clearly on contract document.
Cancellation fee to affect 2 overseas travel
Division Cancellation fee
(1) Offer type plan trip contract (trip contract to advocate in the next clause is excluded.) to use plane at the time of at the time of this country departure or returning home
When the i trip start date is trip in peak and we do inaikisan from the day before of the trip start date and we sail up and cancel after day equal to the 40th day (case enumerated in ro through ni is excluded.) 10% of tour costs
When we reckon from the day before of the ro trip start date and we sail up and cancel after day equal to the 30th day (case to publish in ha and ni is excluded.) Less than 20% of tour costs
When we cancel after the day of the ha trip start date before last (case to publish in ni is excluded.) Less than 50% of tour costs
In the case of cancellation after ni trip start or disconnection nonparticipation Less than 100% of tour costs
(2) Offer type plan trip contract using reserved plane
When we reckon from the day before of the i trip start date and we sail up and cancel after day equal to the 90th day (case enumerated in ro through ni is excluded.) Less than 20% of tour costs
When we reckon from the day before of the ro trip start date and we sail up and cancel after day equal to the 30th day (case to publish in ha and ni is excluded.) Less than 50% of tour costs
When we reckon from the day before of the ha trip start date and we sail up and cancel after day equal to the 20th day (case to publish in ni is excluded.) Less than 80% of tour costs
Reckon from the day before of the ni trip start date, and date back; and in the case of cancellation after day equal to the third day or disconnection nonparticipation Less than 100% of tour costs
(3) Offer type plan trip contract to use ship at the time of at the time of this country departure and returning home It depends on regulations of cancellation fee to affect the ship concerned.
We call August 31 note "peak hour" from from April 27 to May 6 and July 20 from December 20 to January 7.
We state amount of money of remarks cancellation fee clearly on contract document.

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Separate table second change compensation money (Article 29 Paragraph 1 relations)

Change that payment of change compensation money is necessary for Rate (%) per one
It is before trip start After the trip start
Change of the trip start date when we listed in 1 contract document or trip end day 1.5 3.0
Change of destination of sightseeing spot to enter which we listed in 2 contract documents or tourist facility (we include restaurant.) or other trips 1.0 2.0
Class of transport organization that we listed in 3 contract documents or change (net total of rate of class after change and facilities on contract document to thing of lower rate of facilities When it was less than that of class that we listed and facilities, it is limited.) 1.0 2.0
Change of type of transport organization that we listed in 4 contract documents or company name 1.0 2.0
Change to different flight of airport as the trip start ground in this country which we listed in 5 contract documents or airport as the end of the trip place 1.0 2.0
Change to connecting flight or way service of direct flight between this country and this country outside that we listed in 6 contract documents 1.0 2.0
Change of type of accommodation organization that we listed in 7 contract documents or name 1.0 2.0
Type, facilities of guest room of accommodation organization that we listed in 8 contract documents, change of condition of scenery or other guest rooms 1.0 2.0
Change of matter which mention was in tour title of contract document among changes to advocate to each 9 fronts issue 2.5 5.0
  1. We say case that notified tourist of the change concerned by the day before of the trip start date to be before note 1 trip start and say case that notified tourist of the change concerned after "the trip start" at trip start after the day.
  2. We apply this table after having read "decision document" for "contract document" and one where it is in when note 2 decision document is issued. In this case, we handle for one in each change when change occurred between between mention contents of contract document and mention contents of decision document or mention contents of decision document and contents of trip service that was actually provided.
  3. When transport medium concerned with change to advocate in note 3 No. 3 or No. 4 is accompanied by the use of accommodations, we handle for one per night.
  4. When class or facilities are accompanied by change to higher thing, about change of company name of transport organization to publish in note 4 No. 4, we do not apply.
  5. Even if change to advocate in note 5 No. 4 or No. 7 or No. 8 produces plural number in 1 ride ships or nights, or we handle getting on at 1 ships for one per night.
  6. About change to advocate in note 6 No. 9, it depends on No. 9 without applying rates from the first to No. 8.

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